Implementasi Framework ITIL 3 Pada Aplikasi Pelayanan Pelanggan Terpadu PT. PLN (PERSERO) Wilayah Kotabumi

  • Ferly Ardhy
  • Dwi Marisa Efendi
  • Mitha Franciska
  • Nur Aminudin
  • Rustam Rustam
  • Abdullah Umar Faqih Al Ikhsani
Keywords: IT – IL ( Information Technology Infrastruktur Library ) version 3 , service opration, maturity level, skala likert, swot.

Abstract

Information System is a combination of Information Technology and the activities of people who use that technology to support operations and management in order to shorten and simplify the work of employees / employees. This research was conducted to determine whether the information system used is in accordance with the company's vision and mission and goals. By using the IT-IL Version 3 method which focuses on the Service Opration domain (Event Management, Request fulfillment, and Access Management) using the Maturity Level which aims to determine the Maturity level of the Integrated Customer Service Application system at PT. PLN Kotabumi. This study resulted in the finding that the Maturity Level in the Service Opration process is at level 4, which means that currently this information system is fully managed properly.

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Published
2021-04-07
How to Cite
[1]
F. Ardhy, D. Efendi, M. Franciska, N. Aminudin, R. Rustam, and A. Al Ikhsani, “Implementasi Framework ITIL 3 Pada Aplikasi Pelayanan Pelanggan Terpadu PT. PLN (PERSERO) Wilayah Kotabumi”, Jurnal Informasi dan Komputer, vol. 9, no. 1, pp. 01-06, Apr. 2021.

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