IMPLEMENTASI CHATBOT AKADEMIK MENGGUNAKAN NLP DAN DIALOGFLOW

Chatbot Akademik Menggunakan NLP dan Dialogflow

Abstract

Processing (NLP) using the Dialogflow platform as a solution to improve information services at the Library of SMK Negeri 1 Pugung. Currently, information services in the library are still carried out manually, requiring students and teachers to wait for staff assistance to obtain information regarding book collections, borrowing procedures, returns, operating hours, and applicable fines. This approach is less effective and does not align with the modern demand for fast, practical, and accessible services at any time. The chatbot developed in this research is designed to understand conversations in natural language through NLP features provided by Dialogflow, allowing it to deliver interactive and relevant responses based on user queries. The development process includes several stages, such as user needs analysis, design of intents and entities in Dialogflow, creation of conversation scenarios, and testing with real users within the library environment. The evaluation results indicate that the chatbot is capable of providing responses with adequate accuracy and can answer most commonly asked questions addressed to library staff. Beyond enhancing service effectiveness, the chatbot offers additional benefits, such as continuous availability without time restrictions and reduced operational workload for library personnel, especially for recurring questions. Therefore, this system represents a promising innovation for academic service improvement and a step toward integrating digital technology into school-based library services.