EVALUASI KUALITAS SIPERJADIN (SISTEM INFORMASI SURAT PERJALANAN DINAS) DINAS KESEHATAN PROVINSI KALIMANTAN TENGAH BERDASARKAN ISO/IEC 25010 DAN PERSEPSI PENGGUNA

Abstract

SIPERJADIN (Official Travel Order Information System) at the Health Office of Central Kalimantan Province supports official travel administration in an integrated manner, from submission to documentation. However, successful system adoption is determined not only by feature availability but also by software quality and user perception regarding ease of use and reliability. This study aims to evaluate SIPERJADIN quality based on ISO/IEC 25010 and user perception. A quantitative approach was employed using a Likert-scale questionnaire survey. The evaluated quality characteristics include functional suitability, usability, and reliability. The evaluation results are used to identify strengths and improvement areas to enhance service consistency and overall user experience. This study is expected to provide practical recommendations for improving SIPERJADIN to be more stable, user-friendly, and aligned with official travel administration needs.