EVALUASI KUALITAS APLIKASI WEB PORTAL BERITA BPBJ BERDASARKAN ISO/IEC 25010 DAN PERSEPSI PENGGUNA DENGAN PENGUJIAN BLACK BOX

Abstract

The BPBJ news portal serves as a public channel for procurement information that must be accessible, reliable, and aligned with stakeholder needs. This study evaluates the portal’s quality from a user perspective using a simplified set of ISO/IEC 25010 characteristics, namely usability, functionality, performance efficiency, and reliability, and verifies core features through black box testing. A quantitative approach was employed with a 1–5 Likert survey administered to 15–30 actual users. The mini ISO/IEC 25010 instrument contains eight items, two for each characteristic. Black box testing covered login, browsing and reading news, search, category filtering, and file download scenarios. Descriptive statistics were used to compute mean, standard deviation, and dispersion for each characteristic, complemented by a mapping between black box findings and user ratings. The results indicate “good” categories for usability and functionality, with improvement notes on performance efficiency during peak hours and stronger reliability for large-file download scenarios. Actionable recommendations are compiled as a prioritized improvement backlog, including server response optimization, interface adjustments on navigation elements, and more informative error handling. The study highlights the value of integrating user perception and simple functional testing as a feasible SQA practice for institutional web development.