Implementasi Framework ITIL 3 Pada Aplikasi Pelayanan Pelanggan Terpadu PT. PLN (PERSERO) Wilayah Kotabumi
Abstract
Information System is a combination of Information Technology and the activities of people who use that technology to support operations and management in order to shorten and simplify the work of employees / employees. This research was conducted to determine whether the information system used is in accordance with the company's vision and mission and goals. By using the IT-IL Version 3 method which focuses on the Service Opration domain (Event Management, Request fulfillment, and Access Management) using the Maturity Level which aims to determine the Maturity level of the Integrated Customer Service Application system at PT. PLN Kotabumi. This study resulted in the finding that the Maturity Level in the Service Opration process is at level 4, which means that currently this information system is fully managed properly.
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References
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