ANALISIS DAN DESAIN SISTEM KANTIN DIGITAL SEBAGAI INOVASI BISNIS UNTUK MENINGKATKAN EFISIENSI DAN KEPUASAN PELANGGAN

Kantin Digital, SDLC Waterfall, UML, Pengelolaan Stok, Efisiensi Operasional

Abstract

This paper presents the analysis and design of a Digital Canteen System at the Darmajaya Institute of Informatics and Business (IIB Darmajaya) to address persistent inefficiencies in its conventional canteen operations, including long queues, order miscommunication, and payment delays. The system is designed to empower users with self-service capabilities for ordering, payment, and real-time inventory monitoring. The research methodology involved data collection through questionnaires to elicit user requirements, followed by software development using the System Development Life Cycle (SDLC) Waterfall model. System analysis and design were conducted using an Object-Oriented Analysis and Design (OOAD) approach, visualized through Unified Modeling Language (UML) diagrams, including use case, activity, and class diagrams. The resulting design encompasses distinct modules for administrators, canteens, and customers; a centralized database named dbkantindigital; and a comprehensive set of user interfaces for login, menu management, ordering, order tracking, sales reporting, and customer feedback. This system is poised to significantly enhance operational efficiency, minimize communication errors, and provide standardized, data-driven business reports. Recommendations for future work include conducting field trials to empirically validate system performance and implementing robust data security enhancements.