PENGUKURAN KUALITAS SISTEM KRS ONLINE MENGGUNAKAN METODE WEBQUAL

Abstract

Various innovations are carried out by a university to improve academic services for its students. Utilization of information systems is common. STMIK XYZ has implemented an information system in terms of filling KRS online with the name Prisma online. The existence of the system used must be ensured the quality of services so that the services provided are always in optimal conditions. To measure the quality of Prisma online in this study used the WebQual 4.0 method, which is measured based on the perception of students of some predetermined indicators. Data collection was carried out by conducting a questionnaire on the students of STMIK XYZ Palembang filled using Google Forms. Testing variables related to the quality dimension is done by using multiple linear regression analysis. The results of this study indicate that there is a significant positive correlation for the variable Usability (U) and Information (I) to the Satisfaction (S) variable with a value of 0.5 <kk ≤ 0.8, while for variables A and S show a positive correlation high or strong with a value of 0.6 <kk ≤ 0.8.